Jiliasa FAQ — Your Questions, Answered Straight

Account You must be at least 18 years old to register and play on Jiliasa. This rule is strictly enforced — no exceptions. Jiliasa may request a government-issued Philippine ID to verify your age before your first withdrawal. If age verification reveals that an account holder is under 18, the account will be permanently closed and any real money balance will be returned to the funding source, minus any bonuses used.

Account No — each person is permitted to hold only one active Jiliasa account. Creating duplicate accounts is a violation of Jiliasa's Terms and Conditions and may result in suspension of all related accounts and forfeiture of any balances. If you've accidentally created two accounts, contact Jiliasa support via live chat immediately so they can consolidate or close the duplicate before any action is taken.

Account KYC (Know Your Customer) verification is a one-time process triggered before your first withdrawal. Log in to your Jiliasa account, go to Account Settings → Verification, and upload a clear photo of a valid Philippine government-issued ID (passport, PhilSys national ID, driver's licence, SSS ID, or UMID) plus a selfie holding the ID. Jiliasa processes most KYC submissions within 24 hours during Philippine business hours. You only need to do this once — subsequent withdrawals won't require it again.

Account Log in to Jiliasa, go to Account Settings → Profile. You can update your mobile number, preferred language, and notification preferences directly. Email address changes require identity verification — contact Jiliasa support via live chat and they'll walk you through the process securely. Name changes after KYC verification are only possible with documentation (e.g., marriage certificate or legal name change document).

Account On the Jiliasa login page, click "Forgot password?" and enter your registered email address. A reset link will arrive in your inbox within 2 minutes — click it, create a new password, and you're back in. If you don't see the email, check your spam folder. If you've also lost access to your registered email, contact Jiliasa support via live chat for manual account recovery — they'll verify your identity using your registered mobile number and ID details.

Account To close your account, log in, go to Account Settings → Responsible Gaming → Self-Exclusion and select permanent closure, or contact Jiliasa support via live chat. Before closing, Jiliasa will process your eligible real money balance back to your last withdrawal method within 5 business days. If you simply want a break rather than permanent closure, consider using the Cool-Off Period tool instead — it temporarily disables your account for 24 hours to 6 weeks without closing it permanently.

Payments Log in to Jiliasa, tap your balance in the top navigation, and select Deposit. Choose your preferred payment method — GCash, Maya, GrabPay, BDO/BPI/UnionBank bank transfer, or Visa/Mastercard. Enter the amount (minimum ₱50 for GCash and Maya, ₱200 for bank transfer) and follow the on-screen steps to complete the payment. GCash and Maya deposits are credited to your Jiliasa balance instantly. Bank transfers via InstaPay are also typically instant; PESONet transfers may take up to one business day.

Payments Log in, go to your wallet, tap Withdraw, select GCash, enter the amount (minimum ₱100), confirm, and you're done. For KYC-verified accounts, Jiliasa processes GCash withdrawals 24/7 — average completion time is under 3 minutes. If your account hasn't completed KYC yet, your first withdrawal will be held until verification is complete (usually within 24 hours). There are zero fees on GCash withdrawals from Jiliasa.

Payments Minimum deposits: GCash and Maya — ₱50; GrabPay — ₱100; BDO/BPI/UnionBank bank transfer — ₱200; Visa/Mastercard — ₱300. To qualify for the welcome bonus, your first deposit must be at least ₱200. Minimum withdrawals: GCash and Maya — ₱100; bank transfer — ₱500; Visa/Mastercard — ₱500. There is no maximum withdrawal limit on Jiliasa for standard accounts, though very large withdrawals may be subject to additional verification.

Payments First, wait 5 minutes and refresh your Jiliasa balance — occasional network delays affect GCash and bank transfers. If your balance still hasn't updated after 15 minutes, contact Jiliasa support via live chat and provide your transaction reference number (available in your GCash transaction history or bank statement). Jiliasa support can trace the payment and manually credit your account once the transaction is confirmed on their end. Keep your payment screenshot handy — it speeds up the resolution significantly.

Payments The most common reasons for a delayed or declined Jiliasa withdrawal are: (1) KYC verification not yet completed — submit your ID documents first. (2) Active bonus wagering requirements not yet met — check your bonus tracker in your account. (3) Withdrawal amount includes funds from a deposit method that hasn't been verified yet. (4) The GCash or bank account number entered doesn't match your registered details. If none of these apply, contact Jiliasa support via live chat with your withdrawal reference number for a direct investigation.

Payments Log in, go to Account Settings → Responsible Gaming → Deposit Limits. Set a daily, weekly, or monthly deposit cap. The limit takes effect immediately when you set it. If you want to lower your limit, the change is instant. If you want to increase or remove a limit, there is a mandatory 24-hour waiting period — this gives you time to reconsider and is a core part of how Jiliasa's responsible gaming tools work.

Payments No — Jiliasa charges zero fees on all deposits and withdrawals for every supported payment method, including GCash, Maya, GrabPay, BDO/BPI bank transfer, and Visa/Mastercard. What you deposit is what appears in your balance. What you request to withdraw is what arrives in your GCash wallet or bank account. Note that your own bank or e-wallet provider may occasionally charge their own network fees on certain transaction types, which are outside Jiliasa's control.

Bonuses New Jiliasa players get a 100% match on their first qualifying deposit, up to ₱5,000. Minimum deposit of ₱200 required. So if you deposit ₱2,000, you get ₱2,000 in bonus funds — giving you ₱4,000 total to play with. The bonus is valid on all sports betting, esports, and slot games. Wagering requirement is 10× the bonus amount only (not the deposit + bonus combined). You have 30 days from the date the bonus is credited to meet the wagering requirement before it expires.

Bonuses A wagering requirement (also called a rollover) is the total amount you need to bet before bonus winnings become withdrawable. On Jiliasa's welcome bonus, the requirement is 10× the bonus amount. Example: ₱2,000 bonus × 10 = ₱20,000 in total bets required. Every qualifying bet you place — on sports, esports, or slots — counts toward this total. You can track your wagering progress in Account → Bonuses → Active Bonuses. Your real money deposit balance is always withdrawable regardless of wagering status.

Bonuses Every Monday, Jiliasa automatically credits 10% of your net slot losses from Monday to Sunday of the previous week — up to a maximum of ₱3,000 — directly to your account balance. Net losses means total bets minus total winnings for the period. The cashback carries zero wagering requirement, meaning it's real cash you can use to bet or withdraw immediately. You don't need to opt in — it's credited automatically to all active accounts that had net losses in the previous week.

Bonuses Log in to your Jiliasa account and go to Promotions → Daily Bonuses. Your free spins for the day will be listed there along with the specific slot game they're valid for. Click "Claim" and then "Play Now" to use them. Free spin winnings are credited as real cash — no wagering requirement. Unclaimed daily free spins expire at midnight PHT, so log in before then. The number of free spins may vary based on your VIP tier.

Bonuses Log in to your Jiliasa account and go to Promotions → Refer a Friend. You'll find your unique referral link there. Share it with a kabayan — when they register using your link and make their first qualifying deposit (minimum ₱200), ₱500 is credited to your account automatically. There's no cap on how many people you can refer. The ₱500 referral bonus carries a 5× wagering requirement and is credited within 24 hours of your referral's first qualifying deposit clearing.

Bonuses First, check your Account → Bonuses → Bonus History to see if the bonus was issued and what its status is. If it shows as credited but you can't see it in your balance, it may be shown separately from your main balance — check the "Bonus Balance" section. If it's not in your history at all, contact Jiliasa support via live chat and quote the promotion name and the date you expected it. Expired bonuses generally cannot be reissued, but the support team can review and escalate cases where the expiry was due to a technical issue on Jiliasa's side.

Sports Jiliasa covers PBA Philippine Cup, Commissioner's Cup, and Governors' Cup with full market availability — match winner, point spread (AH), totals (over/under), quarter betting, player props, and outright champion markets. UAAP basketball is also available during the season. International leagues including the NBA, EuroLeague, and FIBA tournaments are offered as well. Markets open a minimum of 2 days before most games, with live in-play betting available on select matches. Visit Basketball Betting for current markets.

Sports Jiliasa's live betting section lets you place bets on games while they're in progress — with odds updating in real time as the match unfolds. Open any live event from the sports lobby, select your market, enter your stake, and confirm your bet. Odds may change or markets may temporarily suspend during critical moments (e.g., free throws, corners, or goal kicks) — this is normal. Live betting is available on PBA, UAAP, PVL, boxing, esports, and major international events.

Sports Jiliasa offers dedicated esports betting markets for Mobile Legends: Bang Bang (including MPL Philippines), Valorant (VCT Pacific), Dota 2, League of Legends, and Counter-Strike. For ML:BB specifically, you'll find match winner, map handicap, total maps, first blood, and outright tournament winner markets. Live in-play betting is available on select ML:BB and Dota 2 matches. Head to Esports Betting to see all current markets and odds.

Sports Yes — Jiliasa has full coverage of PVL (Premier Volleyball League) Philippines, including the Open Conference, Reinforced Conference, and All-Filipino Conference. Markets include match winner, set handicap, total sets, and outright conference champion. International volleyball including FIVB Nations League and World Championship qualifiers is also available. Check the Volleyball Betting section for live markets and odds.

Sports If an event is cancelled, postponed indefinitely, or a specific market cannot be settled (e.g., a player is injured before a prop market can conclude), Jiliasa voids the affected bets and returns your stake in full to your account balance. This is automatic and typically processed within 30 minutes of the event's cancellation being confirmed. For accumulator/parlay bets, a voided selection is treated as a push — the parlay stands with the remaining legs. Check your bet history in Account → My Bets for status updates.

Sports Jiliasa covers Philippine and international boxing — including major world title bouts, WBO/WBC/IBF championship cards, and Filipino fighters appearing on international cards. Markets include fight winner, method of victory (KO/TKO, decision, disqualification), round betting, total rounds, and outright tournament markets for box-offs. Special Pinoy fighter markets are created for fights featuring popular Filipino boxers. Visit Boxing Betting for the full event schedule and current odds.

Games Jiliasa's jackpot slots use certified RNG (Random Number Generator) technology — each spin is an independent, random event with no connection to previous results. The progressive jackpot pools grow from a small percentage of every qualifying bet placed across the network. When the jackpot triggers (also randomly), the full pool amount is paid to the winning player. All Jiliasa games are audited by accredited third-party testing laboratories to ensure RTP (return to player) rates and fairness are verified. RTP percentages are listed on each game's info page. See Jackpot Slots.

Games Jiliasa's online bingo works similarly to traditional bingo — buy cards for a scheduled or on-demand game, numbers are drawn randomly, and the first player to complete the required pattern wins. Jiliasa runs 75-ball and 90-ball bingo variants. You can buy multiple cards per game to increase your chances. Card prices vary by game room — lower-stakes rooms are available from as little as ₱5 per card. Winnings are credited instantly to your account balance. Visit Bingo for active games and schedules.

Games For slot games, the game outcome is determined server-side the moment you press spin — meaning even if your connection drops immediately after, the result is already recorded. When you reconnect and reload the game, you'll see your result and any winnings will already be credited. For live casino and bingo games, if you're disconnected mid-round, the game proceeds without your input and the round result is recorded. You can view all game results in Account → Game History regardless of your connection status at the time.

Games No download required. Jiliasa is a fully browser-based platform — just open jiliasa.best in your mobile browser (Chrome or Safari on iOS/Android) and log in. All games including jackpot slots, bingo, sports betting, and esports markets are available in your browser. For the most app-like experience on your phone, open Jiliasa in Chrome, tap the three-dot menu, and select "Add to Home Screen" — this creates a shortcut icon on your phone that opens the platform without the browser address bar.

Games RTP (Return to Player) is the theoretical percentage of total bets a slot game pays back to players over time. Example: a game with 96% RTP theoretically returns ₱96 for every ₱100 wagered in the long run. It's a statistical average over millions of spins — not a guarantee on any single session. You can find the RTP for each Jiliasa slot game by clicking the ℹ info button within the game lobby or on the game's detail page. Jiliasa only offers games with certified RTPs from audited providers.

Responsible Gaming Log in, go to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion period (minimum 6 months) or permanent exclusion. Activation is immediate — no waiting period. Your account is disabled instantly and you'll be removed from all marketing communications. Jiliasa will return your eligible real money balance to your last withdrawal method within 5 business days. Self-exclusion cannot be reversed during the chosen period. For more details, visit Responsible Gaming.

Responsible Gaming A cool-off period is a temporary account pause — shorter than self-exclusion — lasting 24 hours to 6 weeks. During a cool-off, your account is disabled, you cannot log in, deposit, or bet, and all marketing stops immediately. Your balance is preserved throughout the cool-off and will be accessible when it ends. To activate it: Account Settings → Responsible Gaming → Cool-Off Period. Choose your duration and confirm. Once activated, a cool-off cannot be shortened or cancelled — this is intentional.

Responsible Gaming Go to Account Settings → Responsible Gaming → Session Reminders. Set your preferred session length — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session reaches the time you set, Jiliasa will display an in-platform notification showing how long you've been playing and your net win/loss for the session. You remain in control of whether to continue — the reminder is designed to prompt a conscious decision rather than force a stop. You can also enable reality check pop-ups at regular intervals (every 15 to 120 minutes).

Responsible Gaming Yes. Jiliasa offers Wager Limits separate from deposit limits — you can set a maximum total bet volume per day, week, or month across all games and sports betting. Once you hit your wager limit for the period, no further bets can be placed until the limit period resets. This is useful if you want to control how much action you take without restricting deposits (for example, if you also use your Jiliasa wallet for GCash-based transactions). Activate it at Account Settings → Responsible Gaming → Wager Limits.

Responsible Gaming Contact Jiliasa's support team via live chat or email support@jiliasa.best with the subject "Third-Party Responsible Gaming Concern." Jiliasa's responsible gaming team will review the account and take appropriate action — including placing a precautionary restriction while a review is in progress. Due to privacy rules, Jiliasa cannot share specific account details with third parties, but they do investigate every concern reported. Your report is treated confidentially. For detailed guidance, visit Responsible Gaming.

Security Log in, go to Account Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS (a code sent to your registered Philippine mobile number each time you log in) or via email. Once enabled, every Jiliasa login requires both your password and the current verification code. Jiliasa strongly recommends enabling 2FA for all accounts — especially those with GCash or bank withdrawal methods linked. It takes under 2 minutes to set up and significantly reduces the risk of unauthorised account access.

Security Contact Jiliasa support via live chat immediately and report the suspected unauthorised access. Support can place an immediate security hold on the account while they investigate. As soon as possible, reset your password using the Forgot Password flow. Jiliasa's security team will review login logs and work with you to secure the account. Important: Jiliasa will never ask for your password. If anyone claiming to be from Jiliasa has asked for your password, that is a phishing attempt — report it to support immediately.

Security Jiliasa complies with the Philippine Data Privacy Act (Republic Act 10173) and applicable data protection regulations. Your personal information is used for account management, identity verification, fraud prevention, and regulatory compliance only. Jiliasa does not sell your data to third parties. All data is stored on secured servers with encryption at rest and in transit. You can request a copy of the data Jiliasa holds about you, or request deletion of your account data (subject to regulatory retention requirements), by emailing privacy@jiliasa.best. Full details are in the Privacy Policy.

Security Yes. Jiliasa operates under a valid gaming licence and complies with Philippine regulatory requirements applicable to online gaming platforms serving Filipino players. Jiliasa uses TLS 1.3 encryption for all data transmission, certified RNG for all games, and maintains segregated player funds to ensure your balance is protected. For full details on Jiliasa's licensing and operating standards, visit About Us.

Security Log in to Jiliasa, go to Account Settings → Notifications and toggle off email and/or SMS marketing communications. Changes take effect within 24 hours. You can also click the Unsubscribe link at the bottom of any Jiliasa marketing email to remove yourself from that email list immediately. Note that account-critical notifications (e.g., withdrawal confirmation, security alerts, verification codes) cannot be disabled as they are essential for account security and operation.