Jiliasa Privacy Policy — Your Data, Handled Honestly

1. Introduction

This Privacy Policy ("Policy") describes how Jiliasa ("Jiliasa," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access the Jiliasa platform at jiliasa.best and its associated services.

Jiliasa is committed to protecting your privacy and complying fully with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Policy applies to all personal data collected through your use of the Jiliasa website, mobile platform, betting and gaming services, customer support communications, and marketing channels.

By creating an account on Jiliasa or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue use of the Jiliasa platform and request account closure through our support team.

2. Data Controller

Jiliasa is the personal data controller for all data collected through the platform. As data controller, Jiliasa determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with RA 10173 and applicable regulations issued by the National Privacy Commission (NPC) of the Philippines.

Jiliasa has appointed a Data Protection Officer (DPO) responsible for overseeing data protection practices across the platform. You can contact the DPO directly at:

3. What Personal Data We Collect

Jiliasa collects different categories of personal data depending on how you interact with the platform. Below is a complete list of the types of data we may hold about you.

3.1 Account Registration Data

3.2 Identity Verification Data (KYC)

For the purpose of verifying your identity and age before processing withdrawals, Jiliasa may request:

• Copy of a government-issued Philippine ID (passport, PhilSys ID, driver's license, UMID, SSS, GSIS, or voter's ID);
• Recent selfie holding your ID (for liveness verification);
• Proof of address document not older than three months (utility bill, bank statement, or barangay clearance).

KYC documents are retained only as long as necessary for regulatory compliance and are securely deleted once your account is closed and the applicable retention period has passed.

3.3 Transaction & Financial Data

When you make deposits or withdrawals on Jiliasa, we collect transaction records including:

• Payment method type (GCash, Maya, bank name, card type);
• Transaction amounts, timestamps, and reference numbers;
• The last four digits of card numbers (where applicable — full card numbers are never stored);
• GCash or Maya account holder name (as confirmed by payment confirmation, not your credentials).

3.4 Betting & Gaming Activity

• Bets placed, bet amounts, odds, results, and winnings;
• Slot game sessions, spin amounts, bonus activity;
• Bonus claims and wagering progress;
• Loyalty points balance and VIP tier history.

3.5 Technical & Device Data

• IP address and general geolocation (country/region level);
• Device type, operating system version, browser type;
• Session timestamps and duration;
• Platform feature usage patterns (used for platform improvement, not profiling for third parties).

3.6 Communications Data

• Records of live chat conversations with support agents;
• Email correspondence with Jiliasa teams;
• Feedback and complaint submissions.

4. How We Collect Your Data

Jiliasa collects personal data through the following means:

• Directly from you: Information you provide when registering, updating your profile, making deposits, submitting KYC documents, or contacting support;
• Automatically: Technical and device data collected when you browse the Jiliasa platform, via cookies, session logs, and server-side analytics tools;
• From payment providers: Payment confirmation data from GCash, Maya, and banking partners when you process a deposit or withdrawal — strictly limited to transaction reference and confirmation status;
• From identity verification services: Data returned from KYC verification processes where third-party document verification tools are used to confirm your identity documents;
• From regulatory bodies: In limited circumstances, Jiliasa may receive or be required to exchange data with Philippine regulatory authorities as part of licensing compliance obligations.

5. How Jiliasa Uses Your Personal Data

Jiliasa uses your personal data for specific, legitimate purposes directly related to running your account and the platform. We do not use your data for purposes incompatible with those listed here.

Jiliasa does not engage in automated decision-making that produces legal or similarly significant effects without human review. Promotional offers and VIP tier assignments are generated by the system based on your activity data, but these are applied to your benefit and are not decisions that negatively affect your legal rights.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act (RA 10173), Jiliasa processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to manage your Jiliasa account, process your bets, and handle your financial transactions;
• Legal obligation: Processing required to comply with Philippine anti-money laundering law (AMLA — RA 9160 as amended), gaming licensing requirements, and National Privacy Commission regulations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics to improve the platform — always balanced against your privacy rights;
• Consent: For optional processing such as promotional emails and SMS — you may withdraw consent at any time through your account notification settings or by contacting privacy@jiliasa.best.

7. When We Share Your Data

Jiliasa does not sell, rent, or trade your personal information to third parties. Data sharing only occurs in the specific circumstances described below:

7.1 Payment Processing Partners

To process deposits and withdrawals, Jiliasa shares relevant transaction data with GCash, Maya, GrabPay, Coins.ph, and partner banks (BDO, BPI, UnionBank) as technically necessary to complete the transaction. This data is limited to what the payment provider requires to process the specific transaction and is governed by the payment provider's own privacy policies.

7.2 Identity Verification Providers

For KYC processing, Jiliasa may use accredited third-party identity verification services. These providers receive only the specific documents and data required for the verification process and are contractually bound to use this data solely for identity verification on behalf of Jiliasa.

7.3 Regulatory and Legal Disclosure

Jiliasa may disclose your personal data to Philippine government bodies, regulatory authorities, or law enforcement agencies in the following circumstances:

• Where required by Philippine law or a valid court order;
• To comply with AMLA suspicious transaction reporting obligations to the AMLC (Anti-Money Laundering Council);
• To respond to official requests from gaming regulatory bodies with jurisdiction over Jiliasa's operations;
• To defend against legal claims or enforce Jiliasa's rights under applicable law.

7.4 Service Providers

Jiliasa uses a limited number of trusted service providers for platform infrastructure (cloud hosting, content delivery, analytics). These providers process data only on Jiliasa's documented instructions and are contractually prohibited from using your data for their own purposes. All service providers used by Jiliasa are evaluated for data security compliance before engagement.

8. Payments & GCash — What Jiliasa Actually Receives

Because most Jiliasa players use GCash and Maya, it's worth being specific about what happens when you make a payment. This is one of the most common privacy questions Filipino players ask.

8.1 GCash and Maya Payments

When you deposit via GCash or Maya on Jiliasa, the payment flow works as follows:

This OAuth-based payment flow is the same architecture used by apps like Grab and Lazada for GCash payments — Jiliasa never has access to your e-wallet credentials or full account details at any stage.

9. Cookies & Tracking Technologies

Jiliasa uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how the platform is used. Here is what Jiliasa uses and why:

• Strictly necessary cookies: Required for the platform to function — these maintain your login session and carry your session token between pages. These cannot be disabled without breaking basic platform functionality;
• Performance cookies: Anonymised analytics data that helps Jiliasa understand which parts of the platform are most used and where technical issues occur. This data is not linked to your identity;
• Functional cookies: Remember your preferences such as language, odds format, and session settings so you don't need to re-enter them every visit;
• Marketing cookies: Only set if you have opted in to receive personalised promotions from Jiliasa. These allow Jiliasa to show you relevant bonus offers based on your gaming activity. You can opt out at any time in your account settings.

Jiliasa does not use third-party advertising trackers or social media pixels that would share your browsing data with external companies. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will affect platform functionality.

10. Data Retention

Jiliasa retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with Philippine legal obligations. The specific retention periods are:

• Account and registration data: For the duration of your active account, plus five years after account closure (AMLA requirement for financial records);
• KYC documents: For the duration of your account plus five years after closure, or as required by applicable regulations;
• Transaction records: Ten years from the date of transaction (Philippine tax and AMLA regulations);
• Betting and gaming activity logs: Three years from the date of activity;
• Customer support communications: Three years from the date of the interaction;
• Marketing consent records: Until consent is withdrawn, plus two years thereafter as proof of consent having been obtained;
• Anonymised analytics data: Indefinitely, as this data cannot be linked back to individual players.

When retention periods expire, Jiliasa securely deletes or anonymises personal data using industry-standard data deletion procedures. Where deletion is not immediately possible due to system architecture constraints, the data is isolated and access is restricted until deletion can be completed.

11. Security Measures

Jiliasa implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and Jiliasa servers;
• AES-256 encryption for sensitive data at rest in Jiliasa's database infrastructure;
• Secure password hashing using industry-standard bcrypt — Jiliasa employees cannot view your password;
• Multi-factor authentication (MFA) available for all player accounts and mandatory for Jiliasa internal staff accessing player data;
• Role-based access controls ensuring that Jiliasa employees only access personal data that is necessary for their specific job function;
• Regular penetration testing conducted by independent security firms;
• 24/7 security monitoring with automated alerts for anomalous access patterns;
• Secure data centres with physical access controls and redundant infrastructure.

12. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (RA 10173), you as a Filipino data subject have the following rights regarding your personal data held by Jiliasa:

Jiliasa will respond to all rights requests within 10 business days of receipt. Where a request requires more time due to complexity, we will inform you within the initial 10-day window and provide a revised timeline. In some cases — particularly where legal retention obligations apply — Jiliasa may not be able to fulfil a deletion request immediately and will explain the reason in writing.

13. Minors

Jiliasa is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If Jiliasa discovers that personal data has been collected from a minor, we will immediately close the associated account, delete the minor's data, and return any deposited funds to the origin payment method.

If you have reason to believe that a minor has created a Jiliasa account, please contact us immediately at support@jiliasa.best so we can investigate and take appropriate action. The protection of minors from gambling is a commitment that Jiliasa takes seriously, and we rely on community awareness as one layer of this protection alongside our age verification systems.

14. Updates to This Privacy Policy

Jiliasa may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — meaning changes that affect your rights or how we use your data in a significant way — we will:

• Update the "Last Updated" date at the top of this page;
• Display a notification banner on the Jiliasa platform for at least 7 days following the update going live;
• Send a notification to the email address registered to your Jiliasa account;
• Provide a clear summary of what has changed and why at the top of the updated Policy.

Continued use of Jiliasa after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. You should review this page periodically — the version displayed here is always the current, active version of the Jiliasa Privacy Policy.

15. Contact Us & How to File a Privacy Complaint

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential privacy issue, please contact Jiliasa through the following channels:

Filing a Complaint with the National Privacy Commission

If you believe Jiliasa has violated your data privacy rights under RA 10173 and you are not satisfied with Jiliasa's response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for enforcing the Data Privacy Act. Complaints can be filed through the NPC's official complaints process. Jiliasa will cooperate fully with any NPC investigation.